Escalation Merlot Wine

For When the Ticket Gets That Little Red Flag.

You know the one. The issue that can't be solved with a template. The problem that requires more than a link to the FAQ. This is a case for a human. And this is the human's wine.

Our Escalation Merlot is blended for those moments. It's the smooth, calming presence you need when diving into a problem that's already gone off the rails. It’s less about putting out the fire and more about thoughtfully analyzing the ashes to find the right solution.

This is the official vintage of Tier 2 support, the manager's best friend, and the perfect companion for crafting a reply that starts with, "My name is Sarah, and I've taken over this case for you."